Refund Policy

Last updated: April 2026

This Refund Policy explains how refunds may be handled for QuickBookie subscription plans and other paid services, where applicable. Subscriptions purchased through our checkout come with a 14-day refund window — you can request a full refund within 14 days of your initial purchase. Some deployments of QuickBookie may not enable billing; in such cases, this policy is provided for informational purposes.

1. General

If your purchase was made through a third-party marketplace (for example, Apple App Store or Google Play), refunds may be subject to that marketplace’s policies and must be requested through them unless otherwise stated.

2. Subscriptions (web / direct billing)

If you subscribe directly through our checkout (for example, via Paddle), you may request a full refund within 14 days of your initial purchase — a 14-day money-back guarantee. Subscriptions are billed in advance for the selected period; after the 14-day window we do not typically provide refunds for the remainder of a billing period, unless required by applicable law.

3. Upgrades, downgrades, and plan changes

Plan changes may take effect immediately or at the next billing cycle depending on the deployment and billing configuration. If you need a tailored arrangement (for example, many locations or special limits), we can provide a custom plan—contact support to discuss options.

4. Trials and free plans

Free plans are not refundable. If a trial is offered, it may end automatically unless cancelled before the trial ends. Trial terms (duration, eligibility) may vary by deployment.

5. Chargebacks and disputed payments

If you believe a payment is unauthorized or incorrect, contact us first so we can help resolve it. Chargebacks may result in suspension of access while the dispute is investigated.

6. How to request a refund

To request a refund (where eligible), contact support and include:

  • the account email used,
  • invoice/receipt details (if available),
  • the reason for the request.

7. Legal rights

This policy does not limit any mandatory consumer rights under applicable law. If local law requires a refund in your circumstances, we will comply.

Contact

To request a refund (where eligible), contact us via Support.